23/06/20202 min read

Ai-driven Smart Siuggestion

Artificial Intelligence (AI) is playing an ever-increasing role in both our personal and business lives. The huge popularity of messaging platforms like WhatsApp and digital assistants like Amazon’s Alexa, Google Assistant and Cortana has propelled AI into the mainstream, where corporates are generating new business value by integrating voice into their technology, thanks to AI.

Essentially, Artificial Intelligence performs computing tasks that previously required by human assistance, enabling computers to make relevant responses to specific questions or requests. AI and travel are the perfect fit because of the volume and depth of information travel companies hold on travellers, their travel patterns and preferences. In a travel world where personalisation and Big Data are the mega-trends, Artificial Intelligence is the great enabler.

In the meantime, many Travel Management Companies are deploying AI strategies via apps that are essentially a tool to make complex tasks look simple. AI can make pre-trip planning easier because generic information such as traveller security, health and safety can be combined with more personal data such as which friends of the traveller live in a specific town or city, and what their experiences of that destination are.

As well as enhancing the traveller experience, Artificial Intelligence could improve travel and expense compliance.

However, the real added value of AI lies in the level of knowledge and real-time advice it can impart without the time or cost of replicating this manually. AI simplifies complex travel decisions, shortens the booking process, cuts processing costs and delivers much more personalized service.

However, there is no doubt that Artificial Intelligence is here to stay on business travel. It is the key to overcoming the challenges of Big Data analytics; combining AI tools with travel data enables EzBizTrip to transform travellers’ experience.